(Updated for CHAANA / C AND A HOLDINGS (PVT) LTD) CHAANA is committed to providing a seamless, enjoyable, and trustworthy shopping experience. Your personal information is handled with care and protected with the highest standards. These Terms & Conditions (“T&Cs”) apply to the registered website www.chaana.lk, through which we supply products and services to our customers. Personal Identification Information We may collect personal information when you: • Register on our website • Place an order • Respond to a survey • Subscribe to our newsletter. Users may also browse the website anonymously. Information Protection We adopt appropriate data collection, storage, and processing practices to safeguard your personal information. Security measures are in place to protect against unauthorised access, alteration, disclosure, or destruction of your data. Using the Site You are solely responsible for your access to and use of the Site and its functions. You must protect your account credentials and treat them as confidential. You must not disclose your login details to any third party. Privacy Policy Changes C AND A HOLDINGS (PVT) LTD reserves the right to update or revise this Privacy Policy at any time. Any changes will be posted on the Site. We encourage you to review the Privacy Policy periodically to stay informed of updates. Returns & Exchanges We aim to provide a smooth and supportive return and exchange process. Please note: • Packages cannot be returned once handed over to the courier unless prior notice is given within 1–2 working days. • Exchanges must be requested within 7 working days of receiving the product. Exchange Process Step 01: Message us through the same platform used to place your order (Facebook, Instagram, WhatsApp, or Website). Step 02: After reviewing your request, our Exchange Team will provide instructions. You will be required to send the item back via Registered Post or Courier. Please share a photo of the postal receipt within 2–3 working days through FB, IG, WhatsApp, or Website. Step 03: Once we receive the package, a Sales Representative will notify you. You may then select a new item or size. • If the new item is higher in price, the difference must be paid by the customer. • If the new item is lower in price, the balance will not be refunded; it will be deducted from your next purchase. • A delivery fee will be charged to send the exchanged item back to you. Gift Cards & Vouchers • Valid for 1 year • Non-refundable and non-extendable • Can be redeemed across multiple transactions until fully used Gift Cards & Vouchers issued by the company for special reasons (e.g., competition winners) are valid for 6 months. Contact Information If you have any questions regarding our Terms & Conditions or Privacy Policy, Please contact us: Email: Hotline: +94112906158